Today, businesses across the globe are highly dependent on IT infrastructure to stay competitive and productive in the marketplace. With the proliferation of IT and software, there is a need for maintenance and monitoring on a 24/7 basis, something which regular IT staff might not have the time for. Therefore, it has become imperative to have dedicated IT helpdesk support that can act as a reliable fall back by offering a multi-pronged approach for frequent IT issues.
At Thai PC Support, we provide IT support services that help improve end-user experience while ensuring all software and hardware are constantly monitored for changes and errors, according to client requirements. Acting as a single point-of-contact, our helpdesk services allow our customers to access IT support-related vital functions such as troubleshooting, guidance for regular and routine IT issues, and capabilities for solving other relevant IT problems.
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Remote installation of enterprise software |
Remote configuration of routers, |
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Employee desktop management |
OS administration support (MAC, Windows and Linux) |
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Remote server monitoring |
Installation of servers and regular maintenance |
| LEVEL 1 SUPPORT | LEVEL 2 SUPPORT |
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Functional usage support |
Telecom line fault troubleshooting |
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Installation support |
Coordinating with on-field teams |
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Configuration support |
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Email, Chat and Web support |
There are certain situations when normal remote support services fail to produce the expected results quickly. In such cases, all IT issues can be rectified on-site by our expert IT support professionals, who ensure that the clients' IT systems keep running without any disruption or outages. Our on-site services include:
| LEVEL 1 SUPPORT |
LEVEL 2 SUPPORT |
LEVEL 3 SUPPORT |
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Call escalation |
Escalation management |
Server issues |
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Call logging |
Database Upgrades |
Database administration |
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Capturing information |
Problem diagnosis |
Problem management |
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Communicating |
Troubleshooting |
Stability analysis |
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Support for multivendor software |
Break fix activities |
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Advice and guidelines for system usage |
Hotfix for the Applications |
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Patch updating |
Our knowledgeable, skilled network engineers provide a full suite of services that help businesses to improve their day-to-day operations and achieve long term goals. We take an approach that is best for your company, using customized services to help you achieve measurable results.
Thai PC Support's network engineers are technology professionals who have the skills to provide network design services as well as implement and oversee the computer networks that support your in-house voice, data, and wireless network services. Each network engineer on our team is highly knowledgeable in all areas of information technology and they know how to work with all types of operating systems and some of the most common engineering systems. Our expertise allows us to oversee your entire network infrastructure and offer full coverage for a range of services, including:
Engineering projects are often the most exciting demonstration of problem solving. Leveraging many years of hands on experience, Thai PC Support's System Engineers work closely with our customers to understand needs and objectives, identify stakeholders and their needs, and define desired system functions. Our systems engineering team can formulate solutions from an array of customer challenges, from highly analytical testing and evaluation models and algorithms, to system life cycle configuration management and process improvement, even physical modeling design and production.
Thai PC Support Engineers will define integration and interface requirements for each subsystem and the system. The outcome of these efforts is documented in a system of specifications that will guide the design and development of the system/subsystems, Work Breakdown Structure, system development schedule, and test requirements. As the system is being developed by Thai PC Support or third parties, we provide independent verification and validation and oversee the development efforts to ensure that schedule milestones are met. Thai PC Support Test Engineers support independent functional, performance, and acceptance tests with traceability to system requirements. Prior to system launch or deployment, Thai PC Support develops throughout the lifecycle of the system the following:
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Remote Server Monitoring software |
Internet & WAN Connectivity |
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Web Application Monitoring |
Email System Monitoring |
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Client-Server Monitoring |
Antivirus Management |
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Network Administration |
Application Support |
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Data Operation Management |
At Thai PC Support, we effectively manage your vendor requirements, maintenance costs and the stability of your IT infrastructure with extreme dedication, allowing you to benefit from a substantial ROI for your business.
We provide you with expert infrastructure management services and technologically advanced tools to keep your employees productive while we take care of the backend IT requirements, helping you sail smoothly through interruptions and rectifying all IT related problems.
Contact us to outsource IT maintenance services to us and reap the benefits of partnering with a global leader!
Reach out to us and our Thai or International team will reach out to you within an hour.
