คำถามที่พบบ่อย - บริการ IT Support, IT Outsource ประเทศไทย

Thai PC Support specializes in providing computer services and products to small businesses and home users. We have a unique company structure aimed at giving our customers the best and most flexible service offering available in the industry. Not only will we visit you at your home or business premises but we can also provide instant support using our remote technology.

Our services range from one-off support and repairs, to specialist IT solutions and on-going service contracts. Our products range from entire office systems with networked servers to small items such as memory and cables.

We recognize that you want your technology to “just work”, enabling you or your business to benefit from its use rather than worrying about the technical detail. Our entire service is based on this premise. We will take total responsibility for the smooth running of your computer(s), so you don’t have to.

The more specific reasons why you should choose us are too numerous to list here but to find out more click here if you are a business user or if you are a home user click here.

Thai PC Support offers a comprehensive range of services for small businesses and home users. In brief these services include:

• Troubleshooting & Repairs
• Upgrades
• Software Installation & Set-up
• Service Contracts o New PC Set-up
• Preventative Maintenance
• Broadband Installation
• Networking o Internet & Virus protection
• Data Backup & Recovery
• Independent Consultancy and Advice
• Hardware Recommendation & Supply
• VoIP (Free Internet Phone Calls)

For more information see our Products and Services section.

Yes. We pride ourselves in offering the best computer products and services to ALL home computer users. Whether you’re a home working professional or you use your PC for pleasure and internet banking/shopping, we will be happy to assist you.

Yes. We provide a range of products and services specifically for small businesses. These include one-off emergency support, on-going service contracts, computer system checks, in addition to design, installation and configuration of complete office systems.

Also, unlike most computer service companies, The PC Support Group does not service the whole business market; we only work with small companies (typically less than 100 users), which means that you will never get that feeling that you are getting second class treatment while bigger customers are serviced. You will always get the personal and flexible service you need and desire.

We know how small businesses work and we know what matters to them… fast efficient service and value for money. Consequently our entire offering is built around these requirements. Just take a look at our Testimonials to see what some of our existing client’s think of us.

You’ve got nothing to lose by giving us a call on +66 65 008 8330 to see how we can help you get the most from your computer systems. For more information on how we can help and support small businesses, see our business services section.

Yes. We offer a range of service agreements designed to accommodate the needs of everyone from the single PC casual home user to the small business running a server and number of networked PC’s. They all provide access to a phone help line, instant remote response, a number of inclusive on-site visits (depending on the level you choose) and none of them tie you in for a set period. Starting at under 1000 bath per month they offer exceptional value for money and give you total peace of mind.

Obviously if we could accurately tell you this here then our job would be a lot easier. Although we can’t tell you what’s wrong we can suggest a few obvious things before you contact us. However, please be warned that if you don’t know what you’re doing then some of these could cause more damage so be very careful or just call us anyway (better to be safe than sorry!):

a) The PC is entirely dead – check that there is power to it. Plug another appliance into the same power socket and see if it works. If you are running your laptop from a battery then plug it into a mains socket to see if the battery has simply “run out of juice”. Check the fuse in the plug or use another power cable to make sure it’s not that causing the problem. If you’re using an extension lead then eliminate this as the problem by using another lead or by plugging your computer directly into the mains socket. If all of this doesn’t reveal an obvious problem then you probably need our help.

b) The keyboard is dead – re-boot the PC to make sure a particular program hasn’t stopped and made the keyboard appear to be dead. Borrow another keyboard from a friend or neighbor to see if this makes a difference. If this doesn’t reveal an obvious problem then you probably need our help.

c) The screen is dead – Check the power lead and mains socket that the monitor is plugged into as in point a) above. Borrow another monitor from a friend or neighbor to see if that works. You can do this even for a laptop either as a temporary measure or to check whether it’s the screen or the hardware that the screen connects to inside the laptop. If this doesn’t help or reveal an obvious problem then you probably need our help.

d) Your internet connection keeps dropping or running slowly – this is usually either down to a modem problem or more likely, temporary problems with your Internet Service Provider. Before wasting money on getting expert support it is worth waiting a few hours (or, if you can afford to, a whole day) and trying again to see if the problem has “gone away”. If it hasn’t then contact your ISP to be sure they don’t have a problem. If all this doesn’t help then give us a call.

e) Your PC is “doing strange things” such as rebooting, running very slowly, popping up windows or programs that you have not requested – In this case your PC is probably infected by a computer virus and you probably need our help to remove it and secure your PC in the future.

If the above tips have not revealed a more obvious source for your computer problem then call us now on +66 65 008 8330 or request our Instant Remote Support which may enable us to fix the problem in minutes without us even visiting you.

This depends on a number of factors such as whether you have a service contract, whether the visit is to assess a specific requirement, or if it is for a one-off support call.

Our Instant Remote Support starts at only 1000 bath. No Fix No Fee!

Our Service Contracts start at only 500 bath per month per PC

Our on-site visits start at only 1000 bath per hour and 500 bath for the next hours but the total cost will depend on the type of visit and time required. We will always give you an estimate before you commit. We have a No Fix No Fee policy and we have a maximum 2 hour charge for any single problem for Home Users so you’ll never have runaway costs.

No. We do not charge for travelling time – only the time spent by the engineer working on your computer is chargeable. And remember, our remote management software may mean we don’t even need to travel to you! One of our engineers may be able to resolve your problem right now by logging into your PC… with your permission of course.

Provided your computer can still access the Internet then we could potentially resolve your problem within the next few minutes. Our technology enables us to fix over 90% of computer problems remotely. It is totally secure and means that we can fix many of your computer problems without you having to wait for a technician to visit. You just sit back and relax while our experts solve the problem right in front of your eyes.

If you are unable to access the internet or your problem is a physical hardware problem then we can arrange for one of our friendly and professional engineers to visit you at your home or business premises, often within hours.